DEBIT ORDER MESS, FEES PILING UP WITH NO RESOLUTION IN 4 MONTHS

I just want to warn everybody to investigate before they do business with Cell C.

Summary: First case number: C Notification - *** My latest case number is: *** The cell no in question: *** ( alternative no: ***)

Everything started in the beginning of August with Cell C doing a double debit 2 days from each other. NOW 4 MONTS LATER, 11 Debit Order rejected because they debit the wrong amount, adding R70 rejection fee every time, plus my bank charging me rejection fees, I STILL HAVE NO RESOLUTION. I kept my account up to date via EFT so I am not in arrears. The full story below.

I am a SASSA pensioner and battle to make a living. You must see the cost incurred because of their incompetence.

I demand that my account be corrected and that I am refunded the cost my bank charged because of all the rejections.

FULL STORY - Which I had to tell a gazillian times. On 6 August my monthly debit order went off like normal. On 8 August their did a second Debit Order which was rejected. SO DOUBLE DEBIT!!

After 1 month of fighting with almost no response. I received an email from Collections Department confirming that my account is up to date and that I am not in arrears. They also stated that they will only debit the normal amount on the next Debit Order date which is 6 September.

On 6 September Cell C debited an unknown amount that was rejected although I had double the normal Debit Order amount in my account. On 7 September They debited the normal amount. Which went through normally. So I am up to date!!!!!!!!!!!!!!!!

So my fight started all over again. They kept spamming me that my account is in arrears with emails and SMS's. I sent them bank statements, I even went into a shop in a mall. Sent them many emails and email follow-ups. ALL WITH NO RESULT.

When they phone me, they leave voice notes with no call back number. I then phone 084 135 (customer care). Which a did many times. I then have to tell my story over and over again. To frustration unmeasurable. They cannot connect me with any person who can help me. They will have to escalate it, they tell me every time.

SO UPTO THE END OF SEPTEMBER I AM UP TO DATE WITH MY PAYMENTS.

On 6 October they debited my account with an unknown amount which was rejected although I had double the correct amount in my account.

STILL NO REPLY AFTER NUMEROUS FOLLOW-UPS.

I the meantime they started debiting my account every week. 6 rejections already.

EVERY REJECTION THEY ADD R70 REJECTION PENALTY TO MY CELL C BILL. PLUS MY BANK CHARGES ME A REJECTION FEE AS WELL.

STILL NO RESOLUTION. Now and then I get a voice mail with no call back number and 135 cannot connect me to a person to discuss my problem.

On 6 November their bill was R1086. I owe them normal subscription. So the debit order was rejected. I paid my November invoice via EFT to keep my account up to date.

The end is it not. They debited me 5 times so far in November. 11 rejections in total. I HAVE TO PAY REJECTION FEES AT MY BANK AND AT CELL C.

THEY ARE REALLY INCOMPITENT AND I BELIEVE THEY NEED MONEY. I wonder if this happened to other subscribers as well? .

PLEASE BE WARNED.