LV
Lucia V
1 reviews | Active since Nov 2024
04 Apr 2025, 19:48
Debit order issue
Very unhappy with cell c I paid my contract via the app and now they still debited my account so now they have been paid twice. My debit order is supposed to go off on the 28th of each month but they tried to debit on the 12th and then on the 21st I spoke to them and told them that my money will only be in on the 28th the 28th came and gone and still no debit order then I paid them on the 29th of march via the cell c app and now they debited my account today. Very frustrated will not recommend anyone use their service. Wish I could give no stars
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Replies (2)
Cell C's replyOfficial
04 Apr 2025, 21:00Dear Lucia,
Thank you for bringing this matter to our attention. We deeply regret the inconvenience and frustration caused by the duplicate payment issue.
This is certainly not the experience we want for our customers, and we apologize sincerely for the frustration.
After reviewing the matter, we’ve escalated your query to the relevant team for immediate investigation and resolution. We will ensure that the duplicate payment is addressed and resolved promptly.
Kind regards,
Cell C| NZ
Thank you for bringing this matter to our attention. We deeply regret the inconvenience and frustration caused by the duplicate payment issue.
This is certainly not the experience we want for our customers, and we apologize sincerely for the frustration.
After reviewing the matter, we’ve escalated your query to the relevant team for immediate investigation and resolution. We will ensure that the duplicate payment is addressed and resolved promptly.
Kind regards,
Cell C| NZ
Cell C's reply04 Apr 2025, 21:00
Official
Dear Lucia,
Thank you for bringing this matter to our attention. We deeply regret the inconvenience and frustration caused by the duplicate payment issue.
This is certainly not the experience we want for our customers, and we apologize sincerely for the frustration.
After reviewing the matter, we’ve escalated your query to the relevant team for immediate investigation and resolution. We will ensure that the duplicate payment is addressed and resolved promptly.
Kind regards,
Cell C| NZ
Thank you for bringing this matter to our attention. We deeply regret the inconvenience and frustration caused by the duplicate payment issue.
This is certainly not the experience we want for our customers, and we apologize sincerely for the frustration.
After reviewing the matter, we’ve escalated your query to the relevant team for immediate investigation and resolution. We will ensure that the duplicate payment is addressed and resolved promptly.
Kind regards,
Cell C| NZ
Cell C's replyOfficial
05 Apr 2025, 09:02Dear Lucia Vorster
We completely understand your concern, and you're absolutely right to expect your money back.
As mentioned, the matter has already been escalated for urgent investigation. We’re actively working to resolve your query.
Regards,
Cell C | TM
We completely understand your concern, and you're absolutely right to expect your money back.
As mentioned, the matter has already been escalated for urgent investigation. We’re actively working to resolve your query.
Regards,
Cell C | TM
Cell C's reply05 Apr 2025, 09:02
Official
Dear Lucia Vorster
We completely understand your concern, and you're absolutely right to expect your money back.
As mentioned, the matter has already been escalated for urgent investigation. We’re actively working to resolve your query.
Regards,
Cell C | TM
We completely understand your concern, and you're absolutely right to expect your money back.
As mentioned, the matter has already been escalated for urgent investigation. We’re actively working to resolve your query.
Regards,
Cell C | TM