Debit order *****

24 May 2021 debit order went off, no problem, I recieve my June statement and to my surprise, there is a R900 in arrears. How did that happen I wondere because I pay via debit order and have always been. I contacted customer service, spoke to Ranzo Mashaba, she is a good consultant by the way, she asked me to send proof of payment (in my case a bank statement) coz is the debit order does not reflect on their side . I sent my statement to *** and to RMashaba. Did not get a respond, I went to Facebook messenger and whoever who was behind the chat, asked me to send the same to ***. I did but they claim they did not get the email, I sent them an image of my bank statement, they said someone will contact me. Now is 17h30 no 1 has contacted me yet.

Tomorrow is debit order date and you are going to take more than what you should take, how am I going to survive the month with you double debiting me.... I humbly request you to sort this ASAP. Please please I am begging ? you.