debit order done even though eft transfer

We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C<br> <br> This is a sms of another complaint regarding a debit for the 2nd time in a row that should have not been done as I have already made a stop order payment.<br> <br> This is highly unacceptable and I will be filing this with the Complaint Comission this will be be the 3rd I have done again this pathetic company.<br> <br> They better ensure that the debit order is removed and that I get a formal written apology from the accounts senior management.