Debit order date not changed

Item: Cell C
Rating: 1
Author: Thomas M

I instructed Cell C Fibre division to change my debit order date in January. Since then, I haven't received any response. They tried to debit my account on wrong dates and found no money. Now they have listed me as a non-payer, despite my account being in order after I made a payment manually using Internet Transfer. I regret choosing this dying company to provide me with fibre services and I am already planning my exit.

Helpful (0)

Replies (2)

Cell C's replyOfficial

04 Mar 2021, 12:05

Hi Thomas

Thank you for reaching out to us.

We will contact you to process your change of debit date request.

^MM

Cell C's reply04 Mar 2021, 12:05

Official

Hi Thomas

Thank you for reaching out to us.

We will contact you to process your change of debit date request.

^MM

Thomas M's updateReviewer Update

05 Mar 2021, 08:59

Well, no contact was made. I received an email telling me I owe money which was already paid on the 27th.

Thomas M's update05 Mar 2021, 08:59

Reviewer Update

Well, no contact was made. I received an email telling me I owe money which was already paid on the 27th.