AP
Ayub P
1 reviews | Active since Nov 2011
30 Dec 2024, 13:00
Debit order date moved without permission
I received a message STATING (Not asking) that my account will be debited on the 27th, which is earlier than my contracted debit date. I called Cell C on the 23rd to inform them that this will not be suitable as the account will not have funds on that date. I was assured that the debit order will be moved to the original date. The debit order was still pushed through on the 27th, causing my account to go into a negative balance.
I will not be renewing my contract with Cell C after being a customer for over 10 years, with my current contract spend of over R2000 per month.
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Cell C's replyOfficial
30 Dec 2024, 13:08Dear Ayub Patel,
Thank you for reaching out to us and for your continued loyalty over the past decade.
We sincerely apologize for the inconvenience and frustration caused by the early processing of your debit order, despite your prior communication with us to prevent this.Your feedback is important, and we assure you that we take this matter very seriously. While this is not the experience we strive to provide, we acknowledge our error and deeply regret any financial strain this has caused.
Please note that we have escalated the matter to our team for review and resolution. One of our friendly consultants will reach out to you shortly.
Regards,
Cell C | GN
Thank you for reaching out to us and for your continued loyalty over the past decade.
We sincerely apologize for the inconvenience and frustration caused by the early processing of your debit order, despite your prior communication with us to prevent this.Your feedback is important, and we assure you that we take this matter very seriously. While this is not the experience we strive to provide, we acknowledge our error and deeply regret any financial strain this has caused.
Please note that we have escalated the matter to our team for review and resolution. One of our friendly consultants will reach out to you shortly.
Regards,
Cell C | GN
Cell C's reply30 Dec 2024, 13:08
Official
Dear Ayub Patel,
Thank you for reaching out to us and for your continued loyalty over the past decade.
We sincerely apologize for the inconvenience and frustration caused by the early processing of your debit order, despite your prior communication with us to prevent this.Your feedback is important, and we assure you that we take this matter very seriously. While this is not the experience we strive to provide, we acknowledge our error and deeply regret any financial strain this has caused.
Please note that we have escalated the matter to our team for review and resolution. One of our friendly consultants will reach out to you shortly.
Regards,
Cell C | GN
Thank you for reaching out to us and for your continued loyalty over the past decade.
We sincerely apologize for the inconvenience and frustration caused by the early processing of your debit order, despite your prior communication with us to prevent this.Your feedback is important, and we assure you that we take this matter very seriously. While this is not the experience we strive to provide, we acknowledge our error and deeply regret any financial strain this has caused.
Please note that we have escalated the matter to our team for review and resolution. One of our friendly consultants will reach out to you shortly.
Regards,
Cell C | GN