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Schalk S

1 reviews | Active since Apr 2017

26 Dec 2022, 09:02

Debit order date change without notice, rogue contractual price increases

At no point was any arrangements made to debit my account on 23/12/22, however this is what you did.

I've asked multiple times that someone other than customer care contact me pertaining to the "contract pricing review" as this is breaking contract.

Just imagine, I go, "Hey Cell C, I've reviewed our contract and decided that I'm paying too much since 2019 and will be implementing a decrease starting 1 Jan 2023"

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Replies (1)
Cell C
Cell C's reply26 Dec 2022, 10:27
Official
Good day Schalk

Thank you for contacting us. 

The matter will be escalated to our Support team for assistance. Do expect our call. 

^NT