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MARSHA M

1 reviews | Active since Jul 2015

22 Jul 2015, 09:13

DEBIT ORDER DATE CHANGE

I contacted cell c on 05/05/2015 to change my debit order date from the 20th to the 25th of every month as my salary date has changed. I was promised everything went through and my new debit order will be the 25th. On the 20th of May my account was debited and I contacted cell c and I was informed that it takes 30 days to change, fair enough I agreed. On the 22 of June the debit order went off again, I again, contacted cell c to find out why is it still going off on the wrong date. I was again informed that on their side (cell c) it has been amended and changed and apologised and promised that the next month it will go off on the 25th.<br> Today the 22nd I received an sms from the bank that my account is overdrawn, to my surprise, my account has been debited again on the wrong date.<br> My concern is my credit with the bank is being messed up every month, I am always on the negative because I have not done the provision for THEIR debit order. Help me to sort out this mess<br> <br> Please note that I have 2 lines with cell c and the other line was changed a month later but went through successfully without any hassle, my problem is on the other number<br> <br> Thank you

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Replies (1)
Cell C
Cell C's reply22 Jul 2015, 09:16
Official
Hello Maphathu,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,