debit order/charged for a phone i do not have

<p> i am so ****ed off at cell c . My husband is the owner of all our cellphone lines in my family. He did upgrades in January 2016 form JHB. Well as you know when you do your upgrade over the phone it gets delivered to you. On that day the couries (RAM) was there to deliver my husband all excited took the box and signed. i mentioned to him to check that it is the correct one that he ordered well we can all gues it was the wrong. Luckily the couries were still there and he gave it back to them. According to cell c they never got the phone. The cell number they sent with the phone has never been used either. So where is the phone. the Courier company? We were charged since January 2016 till date for that Cellphone. he phoned the help line 140 and you get transferred from the one to the other one and also cutt off. They sent him a sms stating that there the case is complete case no: ********** 907 but when will he be reimbursed for the debit orders of 8 months. Consultant who sent sms Donald Ndlovu from the ESD Department. No one contacts you to say what happened and what is next.</p>