1 reviews | Active since Mar 2011
DEBIT ORDER CHANGE NOT DONE
Once again Cell C has failed in its ability to serve it customers. I closed my bank account that the debit order was deducted from and on the same day I sent an e-mail via the web page requesting the debit order be changed and supp**** updated banking details.<br> A sms message was received confirming the change as well as a call from the \call centre". <br> Today I receive an sms stating that I must pay an additional R70 as well as the outstanding amount of R210.88 or the account will be handed over - has any single person attempted to call the cell number in question? NO!<br> Threats like these are enough to drive any sane minded person away from CELL C or any provider for that matter.<br> Quick to sell a contract but not quick to pick up a phone and call to establish if there are any problems.<br> I have absolutely no problem paying my account but I will NOT and I reiterate NOT pay the R70 - this is Cell C's fault for not changing as per a written request.<br> Come to the party this time Cell C """
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
