CS
CHRIS S

1 reviews | Active since Apr 2011

17 Jul 2015, 13:18

DEBIT ORDER AFTER CONTRACT CANCELLED

I cancelled my son's contract (in my name) in May. He started paying pay as you go on 17 June 2015. I was debited this week again.<br> <br> I called the call centre who said it was correct and I must claim from some other department - she said she would put me through but I waited ages and got no response. I really don't see why I should be paying a month later after my son has been forced to top up his balance.

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Replies (1)
Cell C
Cell C's reply17 Jul 2015, 14:11
Official
Hello cbsloane,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,