Debit order

Hi,

I'm extremely annoyed by Cellc call centre staff. I called on a number of occasions and have asked for my payment date to be amended from the 26th to the 1st. All agents confirmed it has been done. I missed one payment due to job changing and salary changes. That was in March. I then called and changed the date to the 1st as my pay date is the end of the month. I paid easy pay at Pnp R288 which included the penalty and a few cents. Sent proof of payment and got a response to say it was received in April. In May my payment came off later than the 1st due to an apparent issue with cellc debit order system. I called last week because another R70 penality was taken when I already paid it. I called today and spoke to Domnicia who confirmed payment date is the 1st and they still have issues. She sent me statements because cellc never sends any to me. Statements says payment date is the 26th when clearly I changed it about 4 or 5 times already. ITS SO DIFFICULT TO CHANGE A PAYMENT. THAT'S ALL I WANNA DO. AND NOW CELL C IS TAKING PENALITY CHARGES FROM ME WHEN THEY AT FAULT FOR NOT TAKING PAYMENT. I REQUESTED TO SPEAK TO HER MANAGER SIBUSIFO AND HE APPARENTLY WAS NOT AVAILABLE AND HE WOULD CALL ME BACK. STILL NOT CALL BACK RECEIVED. I NEED THIS RESOLVED AS I DON'T FEEL SAFE THAT THEY HAVE MY BANK DETAILS. CAN'T SET UP CORRECT PAYMENT DATES AND ARE TAKING RANDOM AMOUNTS FROM MY ACCOUNT WHEN THEY AT FAULT.