debit order

I did not make an upgrade. This is *****! I did not speak nor visit cell c in regards to any upgrade. I spoke with Neo from the customer care regarding this , i asked him about the process which was followed to do this ********** upgrade under my name. He said he was going to send me an email of which 6 hours later he still has not! what level of customer service is this? Ive called you and also visited melville branch regarding this ***** which has also crippled my bank balance. No one has has called me and i still DON'T have a case number from cell c regarding this case. I really feel like im not being taken serious.

when? we are are talking about money being taken here. I need that money as we speak. Worse i went to cell c to terminate the contract i know of , now i cant because of the ***** thats taking place. So you expect me to sit here and wait for another debit order to run

Here we go again. No call has been received and its way over 24 hours turnarond. I've sent the requested documents. Nobody even acknowledged my email! The level of service is just overall terrible at cell c. I've asked Mpho the customer care manager I spoke with on the 21st to send the voice log of the upgrade which he never found in the records yet I was assured that the upgrade was taken over the phone! Today alone I've been with customer care for over 2 hours and guess what no one could even confirm if my case was even logged yet required documents were sent. I still do not have a reference number for the case! spoke with a super rude consultant today Nomagugu! she even dropped the phone on me. Called again which now means i had to explain myself from the beginning. Spoke with Thapelo who tried his level best but still refused me to speak with his manager. Thapelo still failed to help me. What do I do? is this fair for me as a customer? I'm literally in the dark in regards to this case and stressing that the debit order is going to run again in November.