tB
tshavhungwe B

1 reviews | Active since Jan 2017

01 Jan 2017, 08:02

debit order (31.12.2016)after cancelling my contract in nov 2016

<p>Cancelled my contract paid the settlemnt amount given to me on the 1st of nov 2016 paid all amount due by me whch was r930 i understand that because upon cancellation we are liable to pay for outstandng amount and the settlemnt......but then come 31 dec R812 deducted from my account for the same contract i cancelled no communication made by cell c or try and inform me that i owe them and the debit ordr will go through.....actually my money was debited without my authorisation they took advantage because thy have my account??????</p> <p>A consultant advised me that i should cancel on the 1st of nov because settlmnt amount will be lower....m i being charged for nov without using the services??????</p> <p> </p> <p>It stops today. ..n i hope i am the last customr to experience such</p>

0
Replies (2)
Cell C
Cell C's reply02 Jan 2017, 08:09
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | DA

Cell C
Cell C's reply03 Jan 2017, 07:26
Official

Patrick has been in contact with you and the matter has been resolved.

Regards

Cell C | DA