GG
Gizelle G

1 reviews | Active since Sept 2014

24 May 2017, 14:42

Debit my account without my consent

<p>Good day </p> <p> </p> <p>I have been a loyal customer of Cell C for over three years. I have paid my contract up and migrated to prepaid. However seems like they just cant get enough of my account.To my suprise R 400 odd has been debited from my cheque account Monday night. I mean now really no one told me that they will continue debiting my account if i paid up my contract. This is unaceptable serivce really i cant take this i want this debit order reversed back into my account before the end of this week. I will be closing my account soon so before i close my bank account credit my account.</p> <p> </p> <p>I dont want an automated response i actually want someone to call me or send me a detailed email with the statement as to why you debited my account.</p> <p> </p> <p>Waiting upon your response.</p> <p> </p> <p> </p>

0
Replies (6)
Cell C
Cell C's reply24 May 2017, 15:10
Official

Hi Gizelle

We will ensure that this matter is attended in the manner expected. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

GG
Gizelle G's update24 May 2017, 15:16
Reviewer Update

Thank you for your response.

I will be waiting upon your response. With the amount that needs to be credited into my account.

Cell C
Cell C's reply25 May 2017, 11:41
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

GG
Gizelle G's update25 May 2017, 12:12
Reviewer Update

Good day

Yes he has called me and provided me with an update sent my banking details which Cell C should have via emaill to him any way because he requested it again from me. I hope this payment will reflect soon on my account.

GG
Gizelle G's update01 Jun 2017, 14:26
Reviewer Update

Thought as much no payment was made and no one called me ever after i received my first an clearly last call. I want feedback on when you will credit my account

Cell C
Cell C's reply01 Jun 2017, 15:08
Official

We have forwarded your feedback for further assistance.

Regards

Cell C | PN