1 reviews | Active since Sept 2014
Debit my account without my consent
<p>Good day </p> <p> </p> <p>I have been a loyal customer of Cell C for over three years. I have paid my contract up and migrated to prepaid. However seems like they just cant get enough of my account.To my suprise R 400 odd has been debited from my cheque account Monday night. I mean now really no one told me that they will continue debiting my account if i paid up my contract. This is unaceptable serivce really i cant take this i want this debit order reversed back into my account before the end of this week. I will be closing my account soon so before i close my bank account credit my account.</p> <p> </p> <p>I dont want an automated response i actually want someone to call me or send me a detailed email with the statement as to why you debited my account.</p> <p> </p> <p>Waiting upon your response.</p> <p> </p> <p> </p>
Hi Gizelle
We will ensure that this matter is attended in the manner expected. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Hi Gizelle
We will ensure that this matter is attended in the manner expected. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for your response.
I will be waiting upon your response. With the amount that needs to be credited into my account.
Thank you for your response.
I will be waiting upon your response. With the amount that needs to be credited into my account.
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Good day
Yes he has called me and provided me with an update sent my banking details which Cell C should have via emaill to him any way because he requested it again from me. I hope this payment will reflect soon on my account.
Good day
Yes he has called me and provided me with an update sent my banking details which Cell C should have via emaill to him any way because he requested it again from me. I hope this payment will reflect soon on my account.
Thought as much no payment was made and no one called me ever after i received my first an clearly last call. I want feedback on when you will credit my account
Thought as much no payment was made and no one called me ever after i received my first an clearly last call. I want feedback on when you will credit my account
We have forwarded your feedback for further assistance.
Regards
Cell C | PN
We have forwarded your feedback for further assistance.
Regards
Cell C | PN
