DEBIT MONEY WITHOUT MY CONSENT

I had a C-Fibre contract for about a year, but due to circumstances I had to leave the house where I was living in. This in turn forced me to cancel my contract with Cell-C as the new place that I moved to, cost me more money in a month and I couldn't afford the Fibre anymore. Upon cancellation, Cell-C confirmed the claw-back amount and confirmed the days that the last debit orders would go off. The last debit order for the amount, was debited at the end of November 2019 successfully and the confirmation of the cancellation was sent to me as well.

Then out of nowhere on the 25 of January I get a debit order of half the original amount (Which I queried with the bank) and then again for the full amount of the contract on the 27th of January. No Invoices or Statements were sent or communication or anything.

I then got ahold of support querying this and they confirmed on email that the fault is on their side and that they have escalated it and they will get back to me soonest.

After 9 emails, 5 calls and 3 weeks of waiting, I went to Capitec to reverse the payment because it's my livelihood which they are taking away.

They have just debited my account again, at which point I believe that this is ********.

I have not given consent to remove money from my account and I request that Cell C get their systems sorted.