Debit for non existent phones

My name is Alpham Sonnyboy Mokoape and im a cellc customer.on the 25th of July 2024 i received a call from cellc asking if i want an upgrade on my contract and i said yes and the phones were delivered to me the following day,three days later i went to cellc keywest branch and that's where i found out that the agent didn't do an upgrade but opened a new contract so the following day we called them and cancelled the contract and they transfered us to the courier guy to tell them to come and pick up the phones and they told us they gonna come within 2-7 working days and they did come and gave us the reference number for the collection and we were told the contract will be cancelled but to my surprise my account is been debited ever since and everytime we call them we been taken from pillar to post.On the 01/11/2024 we spoke to two ladies by the name of *****ba and. Mbali who acknowledge to the problem and promised to sort it out and they even gave us a case number and they were supposed to send us an email where we can forward statement of POP but up until now they haven't and i guess we also got tired of the run arounds cos we stopped calling them until now .