Debit- Cancelled contract

<p>I cancelled my contract with Cellc after they have continua-sly provided me with a ****py service.</p> <p>late March i called their customer care and requested a settlement amount to conclude a premature cancellation.</p> <p>I was given a amount of R1674.88 which i wired to the account number that was provided to me.</p> <p>Few days later i received a mail that confirmed my funds have been allocated to my number and they are now forwarding the matter to retention where cancellation will be concluded.</p> <p>A week later i received an sms to say my number has been migrated....... my understanding was that my contract is now cancelled, and i immediately ported my number to Vodacom.</p> <p><br />To my surprise on the 29/04/2017 my account is debited by Cellc an amount of R1712. 25......</p> <p>i went to the Cellc Store at Mimosa mall, where I got very little assistance from a guy by the name of Berry Jacobus..</p> <p>We called their customer care in which i was transferred from one division to the other, with no proper answers of course.......... Lastly the call was directed to Legal department where a lady by the name of Tania Golaith told me that the amount debited on the 29/04/2017 was for a device fee. i disputed that because the settlement amount that was give to me in March was said to have included the device fee.</p> <p>she then argued her point by saying my March subscription was not collected. As per my bank statements that subscriptions were up to date and if they weren't i don't think they should be R1712.25</p> <p> </p> <p>for months cellc has been debiting me funny amounts, without even sending me invoices or statements to indicate exactly what i am paying for.</p> <p> </p> <p>Cellc I have reversed that transaction and i give no permission to debit my account without my concern or any written and signed agreement.</p> <p>if u don't train ur agents so well that they explain everything then stay away from my account.</p> <p>if any debit goes off my account i will consider that as *****ing since my contract is cancelled.</p>