Death Delaying

I had called the contact call centre twice today and had been placed on hold for 20min and second call for 30min. I have been trying to get a hold of the Legal Dept to follow up a query for my deceased dad and with no luck still have not got a hold of anyone. I have a reference number which I produced twice but no one could help.

My first call was to Thatho in Accounts, then Sibongile in Cancellations then to someone in Legal Dept whom did not answer TWICE.

I am trying to close of my late dad's contracts and would like someone that can help me to please contact me. This is really death delaying!