"Dear valuable customer" turns to "Dear cheap for nothing customer" at cell C

<p>On the 20th off last month I purchased an IPhone 7 plus at cell c in Rustenburg.Within 4 days of me owning it I expressed some problems with the device, I returned it to the store, the sales person name (Pholoso) was who assisted me, He took my phone with the box and everything that came with the phone and he only gave me the sim card.After a week I went to the store to do follow up on my phone he told me he booked it in.The same day I called the repair centre asking them about my phone they told me that they haven't received anything.The people at the repair centre told me that they will tell him (sales person) to book it in. After a few days I called again to find out how far the phone is going.When I call the repair centre again asking if it's booked it in they tell me that still they haven't received my device.As I was telling them my grievance they asked me if I got a repair number I told them that I got nothing the store just took my phone.They told me that the store was not legit with the process and they shouldn't have done such.I still continued with my grievance to cell c, then I decided to go to the store.I got a message from the customer care telling me I should go to the store for the phone.When I got there the (sales person) told me he doesn't know what I'm talking about and that he doesn't know anything.He also went on to tell me that the people at the head offices don't know what they talking about and they don't have a right to communicate with me only they will communicate with me.I told them that I don't believe them (sales person) because they have been lying to me.They called the area manager Len, during the phone call he tells me that there's nothing he can do so I went on about proper and quality service, he tells me to give the sales person the phone he wants to talk to him, and telling me that he'll get back to me.The shop closes for the day and I told the sales people and the store manager that I'm not going anywhere till the area manager gets back to me, they call him again and he talks to the store manager while on the conversation I told the store manager to give me the phone to talk to him.The area manager refused to talk to me and ordered the store manager to call security to man handle me and assault me out off the store.I told them that I'm not refusing all I want is my services at the shop because my services is not been met and I can't leave the store without my service being met.I was man handled and assaulted out the store in front off people..I pay a fee of close to R1200 p.m for the phone and what I get for requesting my service and something I pay is *****, bridge of contact, assault.Im really disappointed in the kind of professionalism and lack of communication, service delivery people at cell c Phokeng (Rustenburg) have.To even think that the area manager doesn't care about delivering the best quality service is just sad.They send massages saying "Dear valuable customer" but I'm not treated like one.The worse thing is that I haven't even reached a month with them and I'm being treated like this, what's going to happen in the next two years of the contract.I feel cheap and worthless. To think I left out offers from mtn, Vodacom and telkom because I believed and trusted cell c but I was wrong.</p>