deal for contract went wrong

I orded a phone via Cell C direct on line than i get a reply of which we were able to do the delivery and the guy assisting said i was approved for the contract phone (Z3 on Smart chart 100). when we spoke the guy said the phone will be delivered Friday, Friday he delivery did not come through and he just said that the system says Monday and the was no apology non what so ever. Wednesday the 16th is wen the delivery finally came and it was a wrong package and again no apology non what so ever from their side they just the thing was captured wrong, and no explanation was giving to me as to what will be done to explain why the wrong delivery i had to call cell c myself to speak to a different person and still noting was said just that the delivery was wrong and they will re-order.<br> <br> their service is very poor , no apologies for mistake that they made and what happened to saying sorry fir the mix up by you shouldn't' expect such from cell thus they do not see what they did wrong . very poor customer service and i would never recommend it to anyone supper annoyed and disappointing