Deactivating a clients Number

Item: Cell C
Rating: 1
Author: Shahid I

I recently decided not to renew my contract and let it go due to unforseen circumstances, and Cell C went about to Deactivate my number forever!

I went to the woodmead store and was advised that they cannot do anything. I thereafter decided to call the call centre who went about to tell me that they cannot do anything and i should simply get a new number!

I tried explaining that everything is linked to my number, but now cell c expects me just to change numbers? And for the record i ported my number from Virgin Mobile so number does not even belong to cell c

Helpful (0)

Replies (3)

Cell C's replyOfficial

19 Dec 2017, 10:08

Good morning Shahid

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C's reply19 Dec 2017, 10:08

Official

Good morning Shahid

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Shahid I's updateReviewer Update

19 Dec 2017, 10:10

Hi. Thanks for the response. Please note that they will have to either contact me via mail or on ********** 826 as my normal number is down. Thanks,

Shahid I's update19 Dec 2017, 10:10

Reviewer Update

Hi. Thanks for the response. Please note that they will have to either contact me via mail or on ********** 826 as my normal number is down. Thanks,

Shahid I's updateReviewer Update

19 Dec 2017, 12:45

Thanks Cell C for actually getting back to me! I eventually had to get in my car and go to you head office and get this issue resolved myself! Your turn around time is 24 hours, honestly think you could do better

Shahid I's update19 Dec 2017, 12:45

Reviewer Update