Deactivated Line

I have sent you a private message. As explained, I dont want an customer agent to call me, I want someone to call me who actually have the authority to reactivate my lines

Your team has been in contact with me since Friday, 28 April 2023 at 22h30, but with no resolution whatsoever.

Still waiting for your "team" to assist me. I am at that point that I actually want to ask my bank to reverse the debit orders

Thank you

Dear Cell C, I am still waiting for feedback and reactivation. Your previous response was again "consultant will attend to your query". This beyond ridiculous now. How difficult is it just to do a reactivation, especially when a deactivation was not even necessary. I am fed up with the same response every time. And when I phone your contracts' department, their response is simple: "we are not authorised to do a reactivation." I just can't seem to make any progress with Cell C.

Understandable. So, when will the security check be done telephonically? Because, obviously wen I am speaking to Cell C telephonically, I can do the security check whilst speaking to me.

The phone with that number is right next to me. I have been getting calls on it the whole day, but not once from Cell C. There is no alternative number, as the alternative number has been deactivated.

No, no more of our team will be in touch. If it was only to conduct a security check, Cell C customer service would have been able to assist when I contacted them. But according to the system, they cannot help me.

No more following up with your team! Your team is not helpful at all. That is all you have been promising for a week now. Your team will follow up. That is BS. Reactivate the lines by midday today. If no call is received by your team by midday to do what they are suppose to do, then I will take this matter further, after I have reversed the payments,

What an amazing surprise I received from Cell C this morning. After a whole week of going back and forth, of explaining the situation to I don't how may people, after driving up and down from a store to my bank to the police station, after many promises, I received an invoice this morning of R17 000.00!!!!! I am being charged for contract cancellation, after I have not cancelled my contracts! This after they collected their money, deactivated my phone three days later, and that they are aware of the issue. The store cannot assist me, although they are trying, but the department (dont really know which department) have to give them authorisation to reactivate my line. Amazingly yesterday I was told I owe R17 000.00, which is incorrect and this morning I received an invoice, showing why I owe R17 000.00!!!!!! I DID NOT CANCEL MY CONTRACTS, I DID PAY, CELL C DEBITED MY ACCOUNT, CELL C DEACTIVATED MY NUMBERS THREE DAYS AFTER PAYMENT WAS COLLECTED!!!!!!!!!!!

It has been 11 days now, and still no solution to the issue. I heard every excuse under the sun now as to why this happened, but no solutions, just the one excuse after the other. Cell C, you are a disappointment!

Weel, seeing that Cell C are unwilling and or unable to resolve this issue snd reactivate my lines, I have no other option but to reverse the one debit order. This will only be paid once the issue is fixed

Once it is finished being worked on, then you can have the one payment back

Seeing that Cell C resolution is that I cant have my old numbers back, I hope that they will then provide me witj with new numbers, as the contract is still active. I am really disgusted with them. Will not recommend them at all

Another week has passed, still no word or phone call from Cell C, although they promised to assist me.

So, after weeks of fighting and phoning and promises and all that, Cell C's outcome is as follows:
Can't reactivate the old lines, must do a sim swop to get my numbers back and change the numbers to prepaid. Mus then apply for a new contract, which will be declined because of the contracts being deactivated permanently. This is how professional and helpful Cell C is. And then they still advise me that I have to pay the cancellation fees as well! Well done Cell C. After six years of being a loyal customer, I have to say, you have outdone yourselves by showing loyalty and service providing is not defenitely not your strongest points.