LP
LINCOLN P

1 reviews | Active since Aug 2018

20 Aug 2018, 08:36

Deactivate of number without warning

Cell C cancel my cellphone number for not being active for 6 months. I use my number for my banking, receiving calls, sms and alarm system , on a daily basis. When i phoned customer service, they tell me my line was inactive for 6 months, if you don't buy airtime , receive calls, sms, in 6 months they deactivate the number. I told her i use the number on a regular basis, I just did not buy airtime for 6 months but that number is active , they could not tell me when was the last time I receive a call, or sms,. They just cancel the number without any notification. I just want to warn everybody , if you don't buy airtime on Cell C , they cancel your number and they don't you a chance to get it back. Never use Cell c again.

0
Replies (3)
Cell C
Cell C's reply20 Aug 2018, 09:45
Official

Good morning Lincoln

You have to keep recharging your number to keep it active. We will get someone to contact you and provide clarity.

Regards

Cell C | PN

Cell C
Cell C's reply20 Aug 2018, 09:45
Official

Good morning Lincoln

You have to keep recharging your number to keep it active. We will get someone to contact you and provide clarity.

Regards

Cell C | PN

LP
LINCOLN P's update20 Aug 2018, 10:52
Reviewer Update
Thank you for your quick response, will see if your suggestion work, to get my number back.