****************!!!!! Missing airtime

I purchased R160 airtime on 29th May 2018, (i received 400 free sms, 400 free minutes & 400 mb data) normaly 400 mb data lasts me a few days however this time around it was "Depleted same day" my issue is not with your data you gave me but with the fact that you used R156 airtime and telling me that i was on the internet and that i finished my airtime plus the data that you gave me. This has never happened to me. I want my airtime back NOW!! Its my money so give it back. See details below. TICKET NUMBER TYPE DATE LOGGED STATUS ********** 190 Charge Dispute 29-05-2018 22:30:17 In Progress

Called call centre, they have no feedback as at 15:10 on 30/05/2018 Asked to speak to a manager, spoke to Sibusiso and he also could not help me.