1 reviews | Active since Mar 2012
**************** - Cell C Giga Data Deal
<p>Dear Sir/Madam,</p> <p> </p> <p>I purchsed a Giga 100 prepaid data sim in October 2015. The data is valid for 365 days. Ever since I bought the Giga 100, I never managed to get speeds above 2 Mbps. Recently I can only download at 1 Mbps and the connection often goes dead during a download. The area that I live in supports LTE and my phone indicates that the signal is present. When I call the call centre they give me internet settings which never solves the problem.</p> <p> </p> <p>I currently have 65181 MB data remaining hence I did not manage to use half of the data purchased. In addition I have waisted data with many failed downloads due to failed connections. All the data will expire in October 2016. However, even if I wanted to use it, I will not be able to.</p> <p> </p> <p>I would have not supported Cell C had I known what a ******* this deal would be. I want my money back for the data that I cannot use. As a matter of fact I want a full refund for all the inconvenience, frustration and trouble Cell C has casued me.</p> <p> </p> <p>Regards,</p> <p>Avesh</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Please be advised that Patrick could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Please be advised that Patrick could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Dear Patrick,
Thank you for responding to my problem via e-mail today. I apologize for not being available to take your call yesterday and this morning.
From your email it seems like Cell C is looking for excuses for poor service (equipment, interference's, etc). I am able to download at 5-22 mbps with other networks using the same equipment in the same location.
I trust that I am not the only customer experiencing this problem. We customers are loyal to your network and don't expect to be **********.
I hope you can resolve this issue soon as my data expires in October 2016. I adamant to get my money back if you do not resolve this issue.
Regards,
Avesh
Dear Patrick,
Thank you for responding to my problem via e-mail today. I apologize for not being available to take your call yesterday and this morning.
From your email it seems like Cell C is looking for excuses for poor service (equipment, interference's, etc). I am able to download at 5-22 mbps with other networks using the same equipment in the same location.
I trust that I am not the only customer experiencing this problem. We customers are loyal to your network and don't expect to be **********.
I hope you can resolve this issue soon as my data expires in October 2016. I adamant to get my money back if you do not resolve this issue.
Regards,
Avesh
Cell C took the time to call me and communicate with me both by sms and email. Their response was very swift. A technician was sent to my home to assess the fault and it was resolved.
I am extremely satisfied with their service and will continue to support Cell C.
Cell C took the time to call me and communicate with me both by sms and email. Their response was very swift. A technician was sent to my home to assess the fault and it was resolved.
I am extremely satisfied with their service and will continue to support Cell C.