**************** BY CELL C

I had a contract with cell c that I took in December 2015(Samsung A3) ,when it was due for an upgrade i called Cell c to tell them I won't be upgrading. By then i had another contract that I took out for my little brother(March 2016, Samsung Galaxy Grand prime plus).Cell c was deducting R179+R85 for the duration of the 2nd contract(Samsung Grand prime Plus). Last year December, i received sms+email to say my 084(Samsung galaxy grand prime plus) is due for an upgrade, i went to Moruleng Mall cell c and did the upgrade for Huawei P20 Lite. 17 May 2019 i received a call from cell c telling me about a promotion they had, only to be told that the R85 which cell c is deducting from my account is for the sim card i used on my first contract. I called the call center trying to understand how cell c have been deducting money for the contract i canceled only to be told that Cell C Moruleng activated my old sim card(contract that i canceled in Dec 2017). I then asked the lady if they activated my old sim card, who gave them permission and how is it possible because I don't have the sim card with me (it's no longer active)? The lady told me to cancel the old contract and my last debit date will be on 31st May 2019. I asked her why should i still be debited, take a punch of a mistake that was done by their consultants? On the other hand what about the R85 that cell c has been debiting(since Jan 2018) from my account(R1360), she told me she doesn't know. I really need my money bac****