**************** by Cell C

I’ve had cell c data for four years now. And on the last day of Black Friday day deals I logged a request to buy the data deal. They call me on the day and no one was talking on the phone and they hung up. I sent a second call request on the same day and they called early the next morning to tell me the deal ended yesterday.

Weeks later I went a did a normal upgrade where they sent me an email confirming that they are upgrading my data contract from 5gb per day and 5 gb at night to 10GB per day to 10GB at night. I then left the store confidently knowing they got the order right. 3 days after using the data, I realised it was finished. I was traveling and stranded on the side of the road. When I eventually got to where I was traveling to I’m told they downgraded me to 500mb that’s why the data is finished. When I asked th see em to rectify this I’m told they will send it to retentions who I have to check with after 48 hours whether they have rectified the mistake. In the meantime I’m told I must buy myself data and wait. When I did the upgrade at Tyger valley store, my balance was 18 GB left and now I am left with nothing and Cell c has deducted the money from my account for the 10GB and gave me 500mb. When I ask these questions to the cell c agents they hung up the phone on my ear. I’m disappointed and disgusted at the low level of customer service from Cell c.