SS
Schalk S
1 reviews | Active since Apr 2017
13 Jan 2019, 20:40
**************** - billed me but can't say what it's for?
So my contract is R999, then I have a voice bundle for R199, I then increased my limit by R100 and added a 1gb data bundle over the phone with Cell C. This adds up to R1298 to my calculations, according to cell c it's R1325. When I queried this, Anan Gebe said that she cannot specify what it's for and that I can only be sure once my statement is available, which of course is after the debit/***** R25 for their own leisure. Honestly this makes me sick, just imagine how much money you are *****ing from honest customers that don't bat an eye to what they're being charged for?! Such ****my business practice!
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Replies (3)0
Replies (3)
Cell C's replyOfficial
14 Jan 2019, 07:47Good morning Schalk
We will get a consultant to look into this matter and provide clarity. Do expect communication.
Regards
Cell C | PN
We will get a consultant to look into this matter and provide clarity. Do expect communication.
Regards
Cell C | PN
Cell C's reply14 Jan 2019, 07:47
Official
Good morning Schalk
We will get a consultant to look into this matter and provide clarity. Do expect communication.
Regards
Cell C | PN
We will get a consultant to look into this matter and provide clarity. Do expect communication.
Regards
Cell C | PN
Cell C's replyOfficial
14 Jan 2019, 15:34Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply14 Jan 2019, 15:34
Official
Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Regards
Cell C | PN
SS
Schalk S's updateReviewer Update
15 Jan 2019, 09:39Absolutely nothing has been resolved, there has been no "clarity" has been achieved. "We'll be able to specify what the R25 is for when your statement is made available". This achieves nothing, I'll still be debited *******ly for something that's unspecified?! Disgusting!
SS
Schalk S's update15 Jan 2019, 09:39
Reviewer Update
Absolutely nothing has been resolved, there has been no "clarity" has been achieved. "We'll be able to specify what the R25 is for when your statement is made available". This achieves nothing, I'll still be debited *******ly for something that's unspecified?! Disgusting!