CS
Cheryl S

1 reviews | Active since Aug 2022

02 Mar 2023, 14:42

****************

Good Day Hello Peter Cell C suspend my contracts. You know why? Because I paid them the monies over the counter which I should pay, after I stopped my debit orders. They busy with ****************. Someone in their company is adding subscriptions on my account without my knowledge, then they expect me to pay the monies. I have 3 contracts which should be R399, 99 AND 105. They expect me to pay 920 every month. Are you crazy Cell C. You think I have monies to waste. Get your story and accounts. You can have your devices as well. Just tell me where I should drop it. On the due date I will pay the again the same amount that I should pay. You better get your ducks in a row. You have *****s roaming around in your company. Call me if you can,because every time your people call then they promise to do and never do. You mos recording all the conversations. Go check my contracts. And let me promise you that I was at the Promenade Mitchell's Plain branch, but they could only agree that I have to pay the amount of R920 that was not agreed on.

0
Replies (10)
CS
Cheryl S's update02 Mar 2023, 14:48
Reviewer Update
You make me nauseous CELL C. I wish I can be done with you people. I said it so many times , that I'm done with yous,but I'm stupid enough to have 3 contracts with you this time around, and now your people wants to take oppertunities to mess with my finances. Oh no. you don't. You better do what you must, otherwise I take this to the ombudsman, cause I know what I signed for. GO CHECK YOUR RECORDS
Cell C
Cell C's reply02 Mar 2023, 15:02
Official
Dear Cheryl Smith
Thank you for contacting Cell C regarding your Cell C account.  
 
Please receive our apologies for the unpleasant experience received thus far, the matter has been escalated for further assistance,

Kindly expect a call from our team to assist.  Regards
^MN
CS
Cheryl S's update02 Mar 2023, 15:10
Reviewer Update
The matter has been escalated how many times now. Listen let your managers phone me. I want to speak to someone that know his work
CS
Cheryl S's update02 Mar 2023, 15:12
Reviewer Update
I do not want to speak to amateurs
Cell C
Cell C's reply02 Mar 2023, 15:25
Official
Our customer escalations department will contact you to assist. 

^MN
CS
Cheryl S's update22 Mar 2023, 12:43
Reviewer Update
Can the lady by the name of Thabisito who contacted me please make contact with me so that this dispute be sorted . I called the customer care , but they do not know her.
CS
Cheryl S's update22 Mar 2023, 13:14
Reviewer Update
Nothing was resolved according to me. Can you please ask Thabisito to give a call. She requested me to buy a simcard, but I am still waiting on her to come back to me.
CS
Cheryl S's update22 Mar 2023, 13:51
Reviewer Update
Can you please ask Thabisiso to call me please. Which billing request was resolve nobody spoke to me about my account
CS
Cheryl S's update22 Mar 2023, 14:00
Reviewer Update
Thank you I'm waiting
CS
Cheryl S's update22 Mar 2023, 14:05
Reviewer Update
The other thing is that my contract has been suspended , so what is resolve?