TQ
Tyron Q
1 reviews | Active since May 2015
15 Mar 2021, 09:34
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I cancelled my contact with cell c on the 2nd of February 2021 to be effective on the 2nd of March 2021.
To my surprise I received an invoice for the month of March which has charged me for the full month of March.
The call centre has the guts to say did I use some benefits on the contract as that’s why I’m being charged.
They send some message to say I have benefits available to me but I can even make a call as I’m on prepaid.
I will not be paying for that contract for the full month as I requested for it to be canceled and migrate to prepaid.
You rob your customers. That’s why CELLC is the worst network ever
Helpful (0)
Replies (9)0
Replies (9)TQ
Tyron Q's updateReviewer Update
15 Mar 2021, 09:59So cellc wants to reply privately so that others can’t see how they will rob you when you cancel your contract. Please can you provide me with the signed contract to where it states that it’s a calendar months notice as well as the voice recording of the information your cancellation department gave me on the phone when I canceled as none of this was mentioned
TQ
Tyron Q's update15 Mar 2021, 09:59
Reviewer Update
So cellc wants to reply privately so that others can’t see how they will rob you when you cancel your contract. Please can you provide me with the signed contract to where it states that it’s a calendar months notice as well as the voice recording of the information your cancellation department gave me on the phone when I canceled as none of this was mentioned
Cell C's replyOfficial
15 Mar 2021, 13:18We are not hiding anything by replying privately, the public can see our response as per below. The subscriber is on our website, under terms and conditions of the individual subscriber agreement.
"Hi Tyron
There is a month calendar notice period for cancellations. Your cancellation request was processed successfully on the 02/02/2021 and the contract was cancelled on the 02/03/202.
You were loaded with the monthly benefits for the month of March and your last bill will be at the end of March .
^PN"
^
"Hi Tyron
There is a month calendar notice period for cancellations. Your cancellation request was processed successfully on the 02/02/2021 and the contract was cancelled on the 02/03/202.
You were loaded with the monthly benefits for the month of March and your last bill will be at the end of March .
^PN"
^
Cell C's reply15 Mar 2021, 13:18
Official
We are not hiding anything by replying privately, the public can see our response as per below. The subscriber is on our website, under terms and conditions of the individual subscriber agreement.
"Hi Tyron
There is a month calendar notice period for cancellations. Your cancellation request was processed successfully on the 02/02/2021 and the contract was cancelled on the 02/03/202.
You were loaded with the monthly benefits for the month of March and your last bill will be at the end of March .
^PN"
^
"Hi Tyron
There is a month calendar notice period for cancellations. Your cancellation request was processed successfully on the 02/02/2021 and the contract was cancelled on the 02/03/202.
You were loaded with the monthly benefits for the month of March and your last bill will be at the end of March .
^PN"
^
TQ
Tyron Q's updateReviewer Update
15 Mar 2021, 13:21I want the signed copy of my contract where it states a calendar months notice and where you agent in the cancellation department informed me it’s one month calendar notice.
When I called on the 1st of February to cancel I was told I had to call on the 2nd.
I will publicly state that I will not pay until you provide me with the signed documents and voice records from the calls I have made.
You are to escalate this issue to senior management as it seems the people I deal with are clueless
When I called on the 1st of February to cancel I was told I had to call on the 2nd.
I will publicly state that I will not pay until you provide me with the signed documents and voice records from the calls I have made.
You are to escalate this issue to senior management as it seems the people I deal with are clueless
TQ
Tyron Q's update15 Mar 2021, 13:21
Reviewer Update
I want the signed copy of my contract where it states a calendar months notice and where you agent in the cancellation department informed me it’s one month calendar notice.
When I called on the 1st of February to cancel I was told I had to call on the 2nd.
I will publicly state that I will not pay until you provide me with the signed documents and voice records from the calls I have made.
You are to escalate this issue to senior management as it seems the people I deal with are clueless
When I called on the 1st of February to cancel I was told I had to call on the 2nd.
I will publicly state that I will not pay until you provide me with the signed documents and voice records from the calls I have made.
You are to escalate this issue to senior management as it seems the people I deal with are clueless
Cell C's replyOfficial
15 Mar 2021, 15:50The matter has been escalated, do expect communication.
^PN
^PN
Cell C's reply15 Mar 2021, 15:50
Official
The matter has been escalated, do expect communication.
^PN
^PN
TQ
Tyron Q's updateReviewer Update
16 Mar 2021, 12:08Please provide an ETA for me to receive communication? As I strongly believe that this will never happen as it seems to be a common issue with cellc and customers who cancel.
TQ
Tyron Q's update16 Mar 2021, 12:08
Reviewer Update
Please provide an ETA for me to receive communication? As I strongly believe that this will never happen as it seems to be a common issue with cellc and customers who cancel.
Cell C's replyOfficial
16 Mar 2021, 13:20Our turn around time is 24- 48 working hours.
^PN
^PN
Cell C's reply16 Mar 2021, 13:20
Official
Our turn around time is 24- 48 working hours.
^PN
^PN
TQ
Tyron Q's updateReviewer Update
19 Mar 2021, 07:5048 hours has lapsed. Please advice?
TQ
Tyron Q's update19 Mar 2021, 07:50
Reviewer Update
48 hours has lapsed. Please advice?
TQ
Tyron Q's updateReviewer Update
19 Mar 2021, 07:50Advise
TQ
Tyron Q's update19 Mar 2021, 07:50
Reviewer Update
Advise
Cell C's replyOfficial
19 Mar 2021, 10:21As per feedback, you have been contacted and provided with feedback.
^PN
^PN
Cell C's reply19 Mar 2021, 10:21
Official
As per feedback, you have been contacted and provided with feedback.
^PN
^PN