****************... 3G Data is depleted within 3 hours AGAIN!!!
<p>This is related to Cell C number ********** 164.</p> <p>Last month on 22/02/2017 I bought a 3G data bundle. I briefly went onto internet banking and perhaps facebook and then logged out. The next morning when I wanted to log in, my data was depleted. WHen i called your call centre i was transferred a couple of times, and each time the call was dropped. I then gave up and bought 3G with Vodacom which I am still using.</p> <p> </p> <p>This morning I again bought a 3G Cell C bundle (out of stupidity), did a couple of transactions and then logged out and left. When I returned, the bundle was depleted! Again, I called the call centre, was transferred because they did not realise that I was 'prepaid' (said as if it is a swear word); and again the call was dropped after the 'pre-paid' consultant answered.</p> <p> </p> <p>How does this happen twice? ... when I am still using the 3G I bought for my Vodacom stick since 22/2/2017? I keep an active eye on my data usage and am definately not using 3G in three hours, not even when I am researching material and download clips and documents.</p> <p> </p> <p>In my opinion, this is ****************!</p>
We will get one of our data validation specialist to check and validate your usage.
You will be contacted with the outcome feedback.
Regards
Cell C | PN
We will get one of our data validation specialist to check and validate your usage.
You will be contacted with the outcome feedback.
Regards
Cell C | PN
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Moses contacted me at 18h03 via email on the 15th. I rep**** the next morning at 10h37 and provided both my landline and mobile numbers.
Yesterday, with the phone in my hand, I saw a missed call ...?
I am available now if he or any other representative would like to call me (sitting right next to both my landline and mobile).
Hopefully the call will be to give me good news and not to ask me more questions or have a derogatory tone because the number is linked to pre-paid.
Moses contacted me at 18h03 via email on the 15th. I rep**** the next morning at 10h37 and provided both my landline and mobile numbers.
Yesterday, with the phone in my hand, I saw a missed call ...?
I am available now if he or any other representative would like to call me (sitting right next to both my landline and mobile).
Hopefully the call will be to give me good news and not to ask me more questions or have a derogatory tone because the number is linked to pre-paid.
