****************
<p>I've been trying to cancel my contract with Cellc for the 3 months now.However it's proven to be impossible trying to get rid of them.The first thing they do is try and convince you not to cancel and when that doesn't work they simply tell you that ur contract is cancelled when it's apparently not.I'd started enquiring about cancelling in March 2017 because I simply couldn't to be done with Cell C.Every month since then has been a nightmare.In May I asked them in stored to give me the complete amount payable by me in order to allow me to cancel my contract.Which I paid after receiving the amount.After which I was told to phone the cancellation department and cancel the contract.Which I did.Only to receive a text message a few days later threatened me that my line was going to be suspended as I'm in arrears with R4. Yes R4.I phoned again only to find out that my contract is still not cancelled.But this month by far has been the worse.After cancelling numerous times.I was sent another text message threading me with suspension bcos this time I apparently owe them over R300.Please bear in mind I was under the impression my contract was finally cancelled especially since I'd nt been receiving any correspondence(invoices or statements ) from cell c in months.Id gone to the store again to get some assistance for this.Only to be given a phone to contact customer service.Where I spoke to 4 different consultances and had to reexplain myself everytime.Also three out of the 4 agents promised 2 phone me back the same day after listening to my previous calls to cancel my contract. Sadly none of them did &I just received my suspension threat .I do not know when to do anymore </p>
Hi Lee-Andray
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We have requested one of our team members to assist.
Regards
Cell C | PN
Best regards,
Hi Lee-Andray
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We have requested one of our team members to assist.
Regards
Cell C | PN
Best regards,
I've been given this apology numerous tell but to no avail.Cell C is simply not interested in helping the customer if it doesn't benefit them.
I've been given this apology numerous tell but to no avail.Cell C is simply not interested in helping the customer if it doesn't benefit them.
Mpho confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
Mpho confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
Ok so Cell C phoned me and promised me that they cancel my contract and that I'll never hear from them again.However as per usual they have not done as they promised and jus sent me another invoice.How does this work Cell C.They are horrible ****** and I will never do business with them again.
Ok so Cell C phoned me and promised me that they cancel my contract and that I'll never hear from them again.However as per usual they have not done as they promised and jus sent me another invoice.How does this work Cell C.They are horrible ****** and I will never do business with them again.
