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I was contacted by Palesa, however, the complaint has not been resolved.

My handset was ****** together with my Cell C simcard in August 2018; my woes stared when I tried to do a simswap, I was informed that they cannot do it since my account is in arrears. Then when my account was up to date, i was informed i cannot do a sim swap over the phone since my number was in-active for more than 60 days hence I had to go to the nearest Cell C shop. 1. I was given a Cell C shop address, "nearest to me" by the Cell C call centre consultant i was speaking to over the phone : Mountain Mill Mall, Store 78, Worcester; I went to this shop location however it has been closed permanently for more than 2 years. 2. I called the Cell C call centre again and I was given an alternate address: 72 High St, Shop 19, Quenet's Arcade, Worcester: I went to this shop location and found the shop has been closed for over a year due to renovations. 4. I called Cell C and complained about this inaccurate information i was being given about the non-existent store locations. As well as this was costing in time and money since i have to commute to these locations. Coupled with the monthly data package costs that i am losing due to lack of access to my Cell C number via simcard. 3. I received a call from Cell C complaints and spoke to Palesa and she advised that she will not be able to assist me, however, she is going to verify that the above mentioned stores are actually closed where after will come back to me with a solution, since there is no operational Cell C shop in my town and have already been sent on a wild goose chase by Cell C. This has not happened until today, all that has happened is the issue has been restarted again from the beginning; after receiving all call from Cell C customer Services a promise of a sim-swap from Cell C technical, was transferred to them and was only left with a new reference number : ********** 208 and no sim-swap

Thank you Octanary, you are a star! (hope i got the name right)