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It all started when CELL C offered me that promotion of 40gig at R279 per month. I got approved and got my wifi around the 11th June. The agent who assisted me said end of June will not pay instalment but only end of July i will be charged pro-rata..By the 26th of June or so my data had run out and I was cut off from connection which i think was fare enough since i had used up all the data. At the end of July i was debited R987 and i thought its pro-rata for June and whole month of July plus their connection fee etc that they charge. On the 31st of August i was expecting to be deducted R279 since i had not used up all my data and was constantly checking and monitoring my data..To my surprise i was debited R801 which i phoned the call centre on the 1st of Sept and wasn't explained how that came about. I decided to go to Fourways branch to get a thorough explanation on the same day the 1st of Sept only to be told that my limit has been increased to R1200 or something without my knowledge and having NOT been consulted at all to the extent that Andrew the agent who helped me was shocked how that came about. What makes it worse is that I was always checking my data every Monday and i never finished my 20gig and actually there was about 6gig left..Now my problem is how can CELL C increase my limit without my consent and how did i use more data where as I was checking data usage every Monday...I was given a reference number ********** 017 by the agent and was advised within 24hrs-48hrs i will get a call and it will be investigated and 36hrs later no call no update, this is pathetic. Please CELL C refund my money, i did not ask my limit to be increased and I never used the data that you claim i used to be charged all that amount. If you do this to other clients and they dont complain, well not with me. i'm not going to stop and I'm sure whoever increased my limit as you claim can be traced and must be dealt with accordingly. Either you refund my money for July and August or you cancel my contract or else I will approach ICASA/Ombudsman to get back what was taken from me **********ly.. I cannot be paying for something that was not given to me at all..And please stop copying and pasting the same reply for different client's complains as can be seen on this page..I need my issue to be resolved ASAP.