****************
I upgraded my contract with cell c last year in January and they told me if I want to insure my device I can insure it with CSurance and I took up the insurance. Cell is is the one collecting monthly premiums on behalf of CSurance. In May my cellphone insurance was canceled and no one could explain to me why. I complained and no one could assist me until I reported them to Hello Peter. (Ticket number 633857). I lost my phone last month around the 20th and I am being told that I have to pay about R1300 access because I did not take up insurance within 30 days after receiving my device of which I did. I sent the original contract but I'm not getting ant assistance. This is ****************. Please help. The ticket number for the pending claim is (257924)
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Replies (5)
Cell C's replyOfficial
24 May 2018, 08:12Good morning Musawenkosi
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply24 May 2018, 08:12
Official
Good morning Musawenkosi
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
24 May 2018, 09:29Please call me on *** if you can't get hold of me on my cellphone.
's update24 May 2018, 09:29
Reviewer Update
Please call me on *** if you can't get hold of me on my cellphone.
's updateReviewer Update
25 May 2018, 13:51Day 2. Still waiting for the call you promised me.
's update25 May 2018, 13:51
Reviewer Update
Day 2. Still waiting for the call you promised me.
Cell C's replyOfficial
28 May 2018, 11:43Good morning Musawenkosi
Apologies for the poor service, we'll ensure that you are contacted.
Regards
Cell C | PN
Best regards,
Cell C's reply28 May 2018, 11:43
Official
Good morning Musawenkosi
Apologies for the poor service, we'll ensure that you are contacted.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
28 May 2018, 15:45Thabisile could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply28 May 2018, 15:45
Official
Thabisile could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,