TS
Themba S

1 reviews | Active since Jan 2015

25 Mar 2015, 18:15

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I received an sms reading \Hallo & welcome to the Cell C MegaBonus plan! MegaBonus offers you 3x the value of your recharge more days to use your FREE value for Cell C call & SMS or data. Cell C"however upon recharging only 2x the value of my recharge was loaded. I will appreciate to get my other value as i loaded under the impression that will receive 3x the value unless this is part of de*****ing your clients. Your call center agent (Sindiswa Ntungwa) was so unhelpful she even told me that im not entitled to receive 3x the value though i received an sms as stated above. This is a day light *******. """

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Replies (1)
Cell C
Cell C's reply26 Mar 2015, 07:36
Official
Hello TGS213,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,