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<p>I upgrade my cell C contract in January 2016. I spoke to an agen at the cel c call centre for upgrades. the Phone was advertised for R169 monthly, everything was confirmed telephonically. in March my old contract was due to end which ended. April the first debit order for the new contract went off (+-)R259, i didn't compalin becaue it was the 1st debit order and the premium is always hight than the monthly premium. 20th May 2016 debit order for R199 goes off my account, i drew a statement called the call centre on the 25th and lodged a complaint. the agent told me they will call me back within 48hours i advised the agent to go back to the january recordings and listen to the call when i upgraded to the new contract, the contact number where they can reach me was confirmed and i was given the following reference number : ***. on the 28th i called the call centre again for feedback because no one had called me. i was told that i will be called on monday th 27th and the reason why i was not called back because they (conplaints department) dont work on weekends. again a contact number was provied where they can reach me i was then provided with the following reference number: ***. no call came through on monday 30th May. on the 31th I went to the Cel C shop at the eastgate mall they called the call centre i spoke to an agent asked why haven't the complaints department called me back. the lady said she will make sure thay someone calls me back on the day. i was given the following reference number: ***. an hour later I received a call from the conplaints department. She had not done her howework on the query and wanted to to acknowledge that i agreed to the amount that i was charge. I told the lady please go back and do your homework in order to resolve to query because she was asking and confirmed things that had no bearing to my complaint. she said she will call me back by the 2nd of June. provided her with a contact number where she can reach me. the 1st june there was a missed call on the Cel C number, it was Cel. i called the call centre ask to speak to the conplaints departement agent handling my query because i had missed the call, i also asked was i called on the number that i dont use and not on the number that was confirmed. she said she will ask the lady to call me back. no reference number was provided. 7th June, between 09:10 - 09:42 am i called the cell c call centre trying to get feedback. spoke to a rude lady asked to speak to someone else and she said why? told i dont want to speak to her she said why? eventually i was transfered to someone else the lady said they are still busy with my query someone will call me back. asked when she rep**** as soon as possible, i told her i dont accept as soon as possible. then she confirmed that later that afternoon i will receive a call. i asked for the reference for the call, confirmed on which number the reference number must be sent to and where the agent should call me back. i am yet to receive a reference number for my call. i have not received any joy from Cel C it is almost two weeks no one has called me back since i had logde a complaint.</p>