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On 26 Jan the person I spoke to at the cancellations dept of Cell C gave me commitment amounts to settle 3 of my contracts. I paid 2 via EFT from ABSA (R1458.04 & R2062.04) the 3rd one I paid cash at Nedbank (R1282.75) all on 26 Jan. I went into the store on 27 Jan the consultant in the store confirmed that the payments reflected, and I proceeded to call customer service in store to migrate my existing numbers to prepaid. On Wed 27 Jan I received sms's from Cell C between 15:30 & 15:40 to my 3 numbers informing me that my migration from the contracts to prepaid had all been successful. Then on 15 Feb Cell C stole from my bank account the amounts of R1458.04 & R1282.75. I went to the Cell C store in Longbeach mall where the manager called the billing section, and I was given a ref num ***) which was also sms'd to me with the promise that my matter would be dealt with urgently as I needed my money in my account. On Fri 19 Feb still no money, the manager again called billing and this time the manager was informed and told me that my query was being escalated to the fin dept for payout. Mon 22 Feb I'm given the same line \escalated to Fin Dept\" Refund plus interest needed ASAP!"