Daylight ******* and Terrible Customer Service

I’ve been a loyal Cell C customer since 2018. I initially took a two-year contract and have been renewing it every two years, meaning I’ve stayed with them for six years. Last year, they were charging me R289 per month, but now, without any notification, they’ve suddenly deducted R630 from my account!

When I called to inquire, they told me my contract had ended and that the previous amount was discounted. Towards the end of last year, I called to cancel my contract, and they assured me someone from cancellations would contact me, but that never happened.

Today, I called again, asking to cancel my contract immediately. Instead, I was told that it would only be canceled after 30 days, meaning another R630 will be deducted from my account on the 21st of February. Where do they expect me to get this money?

I deeply regret the day I signed up for a contract with Cell C. I will never make the same mistake again, and I urge anyone considering a contract with them to think twice. Imagine doubling the price without notice—especially in January when expenses are already high. And when you want to cancel, they drag it out and squeeze another month’s payment from you.

This is nothing short of daylight *******! Cell C has shown zero respect for loyal customers, and their practices are unacceptable.