MN
Michelle N
1 reviews | Active since Jan 2024
14 Nov 2024, 10:04
DAYLIGHT *******
How do you pay 2 contracts a month with some silly amount of data only to not receive the data or connectivity? I want to cancel these contracts and migrate to another provider who will actually show an interest in my issues and resolve them without a fight. Cell C is daylight ******* and will take your money whether it is right or not. How does one survive if this is how you get ********** every single day. You need to resolve these issues with my accounts WITH IMMEDIATE effect. I am done with your daylight ******* and lack of customer relations or care. MICHELLE FULTON ***
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Cell C's replyOfficial
14 Nov 2024, 10:30Dear Michelle Norman,
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your data and connectivity, as well as the lack of resolution from our side.We understand how important it is to have reliable service, and we deeply regret that we haven’t met your expectations. Please know that we take your feedback seriously, and we are committed to resolving these issues as quickly as possible.
Your benefits were successfully loaded on 01 November 2024. To help resolve the connectivity issues, we have reset your network settings. Please follow these steps:
1. Change your network settings to "Automatic
2. Activate "Data Roaming"
3. Restart your device to reconnect
Kindly let us know the outcome once you've completed these steps, and if the issue persists, we’ll take further action.
Regards,
Cell C | GN
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your data and connectivity, as well as the lack of resolution from our side.We understand how important it is to have reliable service, and we deeply regret that we haven’t met your expectations. Please know that we take your feedback seriously, and we are committed to resolving these issues as quickly as possible.
Your benefits were successfully loaded on 01 November 2024. To help resolve the connectivity issues, we have reset your network settings. Please follow these steps:
1. Change your network settings to "Automatic
2. Activate "Data Roaming"
3. Restart your device to reconnect
Kindly let us know the outcome once you've completed these steps, and if the issue persists, we’ll take further action.
Regards,
Cell C | GN
Cell C's reply14 Nov 2024, 10:30
Official
Dear Michelle Norman,
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your data and connectivity, as well as the lack of resolution from our side.We understand how important it is to have reliable service, and we deeply regret that we haven’t met your expectations. Please know that we take your feedback seriously, and we are committed to resolving these issues as quickly as possible.
Your benefits were successfully loaded on 01 November 2024. To help resolve the connectivity issues, we have reset your network settings. Please follow these steps:
1. Change your network settings to "Automatic
2. Activate "Data Roaming"
3. Restart your device to reconnect
Kindly let us know the outcome once you've completed these steps, and if the issue persists, we’ll take further action.
Regards,
Cell C | GN
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your data and connectivity, as well as the lack of resolution from our side.We understand how important it is to have reliable service, and we deeply regret that we haven’t met your expectations. Please know that we take your feedback seriously, and we are committed to resolving these issues as quickly as possible.
Your benefits were successfully loaded on 01 November 2024. To help resolve the connectivity issues, we have reset your network settings. Please follow these steps:
1. Change your network settings to "Automatic
2. Activate "Data Roaming"
3. Restart your device to reconnect
Kindly let us know the outcome once you've completed these steps, and if the issue persists, we’ll take further action.
Regards,
Cell C | GN