FR
Florence R
1 reviews | Active since Nov 2011
27 Aug 2024, 04:36
Daylight *******
One month before my contract expired i made about ten calls wanting to cancel my contract. They made me hold for more than 45 minutes. Then in August, they debited me 26r more than the normall subscription yet i should have stopped paying in July. I have tried phoning but its not answered. Its like its a deliberate ploy to make me pay for services i am not receiving. Why are they forcing me to continue with a contract that expired in July. Who is going to give me my 176r. Please kindly sort this out as a matter of urgency.
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Replies (2)FR
Florence R's updateReviewer Update
29 Aug 2024, 16:56When cells agent phoned me, it was to tell me that i still had to pay for September too since I only cancelked on 27th August.
I don't understand why I should be punished for cell c incompetence
I could not get through to them in order to cancel.
Thats why I resorted to using hello peter.
I tried getting in touch in order to cancel as early as June with no joy
Why is cellc benefiting from their incopetence.
No wonder you report huge profits each year because you are fleecing the poor people who this cancellation ******* knowing fully well that you kerp people on hold for more than 45 minutes.
Please kindly return my money and stop taking the September debit too
I don't want anything to do with you ever again.
I don't understand why I should be punished for cell c incompetence
I could not get through to them in order to cancel.
Thats why I resorted to using hello peter.
I tried getting in touch in order to cancel as early as June with no joy
Why is cellc benefiting from their incopetence.
No wonder you report huge profits each year because you are fleecing the poor people who this cancellation ******* knowing fully well that you kerp people on hold for more than 45 minutes.
Please kindly return my money and stop taking the September debit too
I don't want anything to do with you ever again.
FR
Florence R's update29 Aug 2024, 16:56
Reviewer Update
When cells agent phoned me, it was to tell me that i still had to pay for September too since I only cancelked on 27th August.
I don't understand why I should be punished for cell c incompetence
I could not get through to them in order to cancel.
Thats why I resorted to using hello peter.
I tried getting in touch in order to cancel as early as June with no joy
Why is cellc benefiting from their incopetence.
No wonder you report huge profits each year because you are fleecing the poor people who this cancellation ******* knowing fully well that you kerp people on hold for more than 45 minutes.
Please kindly return my money and stop taking the September debit too
I don't want anything to do with you ever again.
I don't understand why I should be punished for cell c incompetence
I could not get through to them in order to cancel.
Thats why I resorted to using hello peter.
I tried getting in touch in order to cancel as early as June with no joy
Why is cellc benefiting from their incopetence.
No wonder you report huge profits each year because you are fleecing the poor people who this cancellation ******* knowing fully well that you kerp people on hold for more than 45 minutes.
Please kindly return my money and stop taking the September debit too
I don't want anything to do with you ever again.
Cell C's replyOfficial
29 Aug 2024, 17:28We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update.
Regards,
Cell C | MN
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update.
Regards,
Cell C | MN
Cell C's reply29 Aug 2024, 17:28
Official
We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update.
Regards,
Cell C | MN
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update.
Regards,
Cell C | MN