Day Light ******* of contracts being changed from month to month to 24months.

This is now a day light ******* from the CellC company, before I contact my lawyer I am waiting for their customer service supervisor to contact me from yesterday.

My contract with them was a month to month, I go there to cancel it because I no longer need it, I’m told sorry it’s now a 24month contract it’s their policy. I don’t have a problem with their new policy my concern is the communication, I did not receive any communication and boom I have to crazy amounts of money in order to cancel. That is ******* and I will not be allowing you people to debit my account and should you black list me, all hell will break loose because I have no communication about this, because if I had I would have cancel every single contract I had with them. Nompumelelo and Tebogo the consultants I think they need to go for training before they put them on the phone, because they waste your time and airtime. They don’t have answers and worse they tell you there’s covid managers are not allowed on the phone which I found very disturbing.

I wanted to cancel my contract at the beginning of the month Daniel advised to wait until the 17 or 18 once my data is finished because they have just loaded data on my card, I first went to Hillcrest and was told to go to the brunch I opened my contract, today the 18th I went back to Daniel, he confirms that he gave me a month to month contract but it’s automatically changed, they are also worried with the changed because they can see it’s not fair to customers but they have no control because they no longer have access to the system to cancel contracts. I asked what am I supposed to do because it was meant to be cancelled today as per our conversation he said unfortunately he has no authority to do anything but he knows what he said to me, it’s just unfortunate that he can’t change it now.

I was not notified of any changes, and I will not be paying CellC for the next 20months they claim I still have to pay.