Day light ******* from CELL C

Item: Cell C
Rating: 1
Author: Kealeboga T

I am paying for my Smart data 10GB plan and my pinnacle 2GB cellphone plan on time but CELL C can't even bother to sort out their technical issues.

I had to do a sim swap for both my phone and my router but nothing was solved because even though I was advised to do so, my phone sim card started somewhat working again but I have had data in a while.

I was told that I will have to pay for both my cellphone contract and my data contract regardless of the fact that my data has not worked in a while.

This is extremely frustrating and CELL C is beyond disrepectful because I'm never late with my payments and have kept up with my contractual obligations yet they don't provide the service that they are contractually obligated to give me and deem it fair for me to have to pay for NO SERVICE at the end of the month.

They are the ones having technical issues but I'm being punished for that!!!!!!!!!!!!

Helpful (0)

Replies (3)

Kealeboga T's updateReviewer Update

15 Apr 2021, 15:57

Now you are giving me extra work to do, no thanks. Please cancel my contract for the smart data plan, I will deposit the outstanding balance sent to me via sms and please don't charge me for the service that was not rendered.

I'm beyond angry and very disappointed in your lack of service. I feel completely disregarded and disrespected.

Kealeboga T's update15 Apr 2021, 15:57

Reviewer Update

Kealeboga T's updateReviewer Update

15 Apr 2021, 18:32

When should I expect communication, ETA please because I've waited for far too long for this issue to get resolved??

Kealeboga T's update15 Apr 2021, 18:32

Reviewer Update

When should I expect communication, ETA please because I've waited for far too long for this issue to get resolved??

Kealeboga T's updateReviewer Update

15 Apr 2021, 19:35

24 hours, hopefully this time around you will be good on your word and actually call me back within the 24 hours you have stipulated but I will not be surprised if it doesn't happen.

Kealeboga T's update15 Apr 2021, 19:35

Reviewer Update

24 hours, hopefully this time around you will be good on your word and actually call me back within the 24 hours you have stipulated but I will not be surprised if it doesn't happen.