DAY LIGHT ******* FROM CELL C

good day I have a contract with cell c, on the 113th of January this year I lost my phone due to a car break-in. On the 14th I went to the store to notify them of the incident and find out the procedures of claiming in this matter, to my surprise I was told that I do not have insurance, the manager tried to assist me but failed as he always told me the same story of (" I have contacted this person so I will call you in 7 days but he never called I had to go to the store to find out the outcome")this story went on and on with no progress whatsoever. I was later told 4 different stories which don't add up and are not relevant to the matter. 1. Had I used the sim card for 3 months it would have been covered, but I had the sim card since 2016 and it has never been out of use.

2. Had the sim card been on sim 1 it would have been covered,( the sim card was on sim 1 as it was the only sim card on the lost phone (irrelevant statement as there is nothing wrong with the phone technically but ******)

3. I was not told that the old contract has expired so I was under the impression that everything is still in order as I was not asked about the insurance hance I would have agreed on the insurance being deducted from my account for such purposes.

4. I was told to contact cell c customer services and request the recordings of the upgrade telephone call, with no success the lady I spoke to on the phone had no idea of anything as the only response I got from her was "I DON'T KNOW MAM or I'M NOT SURE MAM". I then went back to the store explained was had happened the manager said he will request the recording for me but to this date, he has never produced such as evidence that I said I don not want insurance on my phone.