on the 3rd of May i did an upgrade on my cell number: ********** 592.
Cell C assisted me urgently as i was bringing business to them. I upgraded to LTA Advance, after they advised me that there was a coverage on my area. I received the package with the cell ruoter , but unfortunately there was no coverage.
I called cell c and they advised me there is nothing they can do, i will have to return the router, and I did (ref: RW ********** 0) the following day. On the 18 May 2018 I spoke to cellC ( Ref number: ********** ********** 63 Themba Sithole at 14:16) and confirm that contract was cancelled and nothing is due to me as there was no coverage.
to my suprise, got the bill and i now owe cell ZAR512 for this, i called cellc and they told me that my number is still running and according to my knowledge this number is cancelled. I then disputed the amount, case number ********** 944 (was raised by Wandile) been calling cell c to get this resolved but it seems as they are not willing to.
I am not going to pay for the service that i didnt use.
Good morning Javu
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Good morning Javu
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Please be advised that Moses could not get hold of you on your contact number and was unable to send an email advising this as there is no email address on your review information.
Can you please post a private reply with your email address or alternative contact number and Moses will gladly assist.
Regards
Cell C | PN
Best regards,
Please be advised that Moses could not get hold of you on your contact number and was unable to send an email advising this as there is no email address on your review information.
Can you please post a private reply with your email address or alternative contact number and Moses will gladly assist.
Regards
Cell C | PN
Best regards,
Moses confirmed that he contacted you and advised that the matter has been sorted.
Regards
Cell C | PN
Best regards,
Moses confirmed that he contacted you and advised that the matter has been sorted.
Regards
Cell C | PN
Best regards,
Moses confirmed that he contacted you and advised that the matter has been sorted.
Regards
Cell C | PN
Best regards,
Moses confirmed that he contacted you and advised that the matter has been sorted.
Regards
Cell C | PN
Best regards,
Good morning Javu
Which part of your complaint is still outstanding? As per the feedback, a credit has been prepared for the upgrade reversal.
Regards
Cell C | PN
Best regards,
Good morning Javu
Which part of your complaint is still outstanding? As per the feedback, a credit has been prepared for the upgrade reversal.
Regards
Cell C | PN
Best regards,
Good morning Javu
We have forwarded your feedback to Moses.
Regards
Cell C | PN
Best regards,
Good morning Javu
We have forwarded your feedback to Moses.
Regards
Cell C | PN
Best regards,
Good morning Javu
A follow-up request has been sent and feedback will be provided.
Regards
Cell C | PN
Best regards,
Good morning Javu
A follow-up request has been sent and feedback will be provided.
Regards
Cell C | PN
Best regards,
Good morning Javu
A follow-up request has been sent and feedback will be provided.
Regards
Cell C | PN
Best regards,
Good morning Javu
A follow-up request has been sent and feedback will be provided.
Regards
Cell C | PN
Best regards,
Good afternoon Javu
We have escalated this matter for further assistance.
Regards
Cell C | PN
Best regards,
Good afternoon Javu
We have escalated this matter for further assistance.
Regards
Cell C | PN
Best regards,
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