1 reviews | Active since Feb 2017
Day Light *******
I asked Cell C to cancel my contract at the end of 24 months as per agreement and I was told that it will be cancelled in mid November 2019.
I used some of the data but did not use all of it and I was surprised that I got charged a full amount when my sim was offline from mid November as they said they would. I enquired about the amount and I got a call from the lady who assisted me and I have to say she very helpful and good customer service she highlighted that I will receive a statement from Cell C and indeed I did.
I sent a query again regarding the statement as it was not making sense to me since I never use the full data for November and I was charged a full amount so I want my cut back from the full amount. I got a call from one of the consultant and I explained to her what my issue is then she tells me that I have to pay them instead of which I disagree with.
As I was trying to explain to her she hung up. So she did not want to assist me.
Referring to the subscriber agreement terms and conditions; on cancellation of your contract for any reason, any unused Inclusive benefits will be forfeited and you will have no claim against Cell C in respect of such unused Inclusive benefits. It is your responsibility to ensure that any unused Inclusive benefits are used up prior to cancellation.
^MM
Referring to the subscriber agreement terms and conditions; on cancellation of your contract for any reason, any unused Inclusive benefits will be forfeited and you will have no claim against Cell C in respect of such unused Inclusive benefits. It is your responsibility to ensure that any unused Inclusive benefits are used up prior to cancellation.
^MM
So meaning I am paying for the data that I did not use? Is that what you telling me, why if I join in the middle of the month you introduce prorate but on cancellation it is not introduced?
On top of that, the contract I took with you guys was 199 a month all of a sudden you started charging me 219 and now on the last one you charged me 306 how is that possible.
I still have a query on the raise of the monthly instalment that you guys just introduced without my agreement.
So meaning I am paying for the data that I did not use? Is that what you telling me, why if I join in the middle of the month you introduce prorate but on cancellation it is not introduced?
On top of that, the contract I took with you guys was 199 a month all of a sudden you started charging me 219 and now on the last one you charged me 306 how is that possible.
I still have a query on the raise of the monthly instalment that you guys just introduced without my agreement.
There is a disconnection credit on your account which we can organize a refund for. Our Team will contact you.
^MM
There is a disconnection credit on your account which we can organize a refund for. Our Team will contact you.
^MM