Day light *******

To whom it may concern

I have month to month contract with CellC. My contact stipulate R129.99 month to month contract for 10GB day and 10GB night month to month data only.

On 02 August 2021 I went to Howard centre in Pinelands, Cape Town. I logged a complaint with the store manager, Navania and CellC call centre agent for a refund of R320 they were charging me for 2 months already instead of R129.99 based on my contract. The agent provide me with case number and assured me CellC will contact me in 2-7 working days.

No one contacted me nor email or SMS. I went back to CellC store on 16th August 2021 in Pinelands again spoke to Navania. She again log the call with CellC customer agent. Agent told me thet are not going to refund me.

As per my contract taken out on 29/05/2019. It says R129.99 p/month for 10GB day and 10GB night month to month data only. My contract does not say anything as such if your contract not extended after 24 months you are going to pay R320.

Again I log the call at CellC Bay side mall on 17/09/2021. Spoke to another CellC personnel at call centre. Told me the same story not going to refund me.

I managed to get the number for area manager Natasha. I spoke to her and she told me that I needed to renew my contract and won't refund you. I told Natasha I am not going to keep quite and send e-mail to ombudsman about day light *******.

I had a call from CellC customer care regarding my contract - for renewal of R149.99 for same data deal. I said to her why must I pay R20 extra for same deal? She told you can keep the contract running for same amount what you are paying no need to renew. They refuse to check the call recording.

Why is CellC is charging me R320 for month for their error or lack of customer support team which is not trained properly.

I need CellC to Refund me for R320 which has been charged for 3 months and cancel my contract with immediate effect as I no longer want to have contract with them.

Your soonest response will be highly appreciated.