Day light *******

I cant even express my frustration right now, but I think will just copy and past the conversation I had with one of your employees.

1. Email from Cell C employee on the 25/08/2022 Good Morning I am Joseph's manager, he explained what is happening, I will throw in a pocket router with a power bank for free subject to you falling victim to this unsatisfying service. with a 100GB of anytime data. Kindly find attached booklet. My Contact Number - *** Please Advise What Time Would Be Best To Contact You After Your Meeting. Regards.

2. An email from me to him on the 26th of august 2022

Good morning Mbongeni,

Thank you so much for the email, I appreciate and kindly send my gratitude to Joseph for escalating and attending to my concerns. I accept your offer, please advice when can I expect the phone.

Hope to hear from you soon

Regards N. Makhamba

3. An email to Mbongeni on the 01/09/2022

Good Morning Mbongeni,

Please note that have received my parcel however there was a mistake also, I was expecting two cell phone and have received more than expected.

I like to return back the other parcel

Thank you N.Makhamba There was no response from Mbongeni, I called the number he provided and it was answered by a lady who said Mbongeni was busy I can leave the message and I did. Mbongeni never came back to me. Now to my surprise on the 25 of September Cell c deducted an amount of 1850 from my bank, I didn't know what was is for. I went to cell C century city to enquire about this amount. I was told I have 3 contracts with Cell, and I only know of one, even the free router that was offered to me as an apology for their poor service was deducted from my bank, the extra phone sent to me as well. What annoys me most is that these people pretended to be helping since I wanted to cancel the contract because of the poor services, now they just made things worse. Cell c must just fix this mess.