LN
Lulama N

1 reviews | Active since Apr 2020

08 Mar 2021, 13:23

Day light *******!

WOW, your service is shocking. I called this morning and spoke to a consultant by the name of Nonhlanhla. Whom couldn't assist and said she will escalate my call with a reference number ***. I later called and spoke to a Bongiwe to make follow-ups. Instead, she said I must hold o transfer the call to someone who can help, and guess what She transferred me to the prompt survey (this is very unprofessional and shows incompetency).

Please note, I have loaded R87 straight WhatsApp data within 24hours and it's finished. To my knowledge, at least R 29 straight WhatsApp data should last 15 days?

Please bear in mind that I'm depending on my WhatsApp to keep communication at work now that we working from home due to COVID-19. But how am I going to when loading data and then it gets finished within seconds? Can someone please call and assist urgently.

0
Replies (3)
Cell C
Cell C's reply08 Mar 2021, 13:28
Official
Hi Lulama 

Thank you for getting in touch. 

Kindly note that data depletes according to how you use it. Viewing of video and picture status as well as downloading and uploading of files consumes more data. 

The bundle might be valid for 15 or 30 days but how long it lasts depends on how you use it. 

^MM
LN
Lulama N's update08 Mar 2021, 14:13
Reviewer Update
Hi, surely there's a way you can check on my data usage. Saturday night did not use my data after loading the data. On Sunday morning I posted 2 pics on my status. During the day it was finished. In the evening yesterday I loaded again and couldn't send videos. So now tell me how is it finished? Bear in mind that I did not load anything after loading the WhatsApp data. I clearly understand that picture status as well as downloading and uploading of files consumes more data, but honestly now like I stated above could viewing pics and only loading 2 pics on status deplete R87 data( 3x R 29 WhatsApp data)?
LN
Lulama N's update08 Mar 2021, 14:15
Reviewer Update
also, I've been using cell-c for far too long now for me me to know how I need to save or use my data.
Please investigate.
R87 is too be finished in 24hours.